Concierge Services Assistant


Cross Keys Village – The Brethren Home Community (CKV) is seeking a warm, welcoming professional to join our team as a Concierge Services Assistant, helping us create a service‑focused environment for residents, families, visitors, and team members.

Position Type: Full-time Hourly 

Hours: Day Shift Monday - Friday 8:00 a.m. - 4:00 p.m. 

**Holiday rotation is required**

What Makes Us Different

At CKV, we believe caring for our team is just as important as caring for our residents. In addition to the great traditional benefits we offer our team; such as medical plans, paid time off program, and retirement savings plan, we offer:

• Onsite auto services for convenience
• Free wellness classes to support mind and body health
• Access to our gym and pool right on campus
• Team giveaways and incentives to show support and appreciation
•  Team member events, recognition programs, and celebrations throughout the year
• Excellent onsite dining options with employee discounts
• A culture guided by Christian values, where kindness and respect are at the heart of everything we do

Who We Are

As the largest nonprofit, single-site retirement community in Pennsylvania, Cross Keys Village is dedicated to enriching the lives of older adults. It is our vision to be a leading innovator offering older adults a life infused with quality and purpose. We accomplish these goals – and more through our compassionate team of individuals who strive every day to provide the best care and services our community needs.

Job Description

As the Concierge Services Assistant, your scope of responsibilities will include but are not limited to:

• Greeting residents, visitors, and team members in a friendly, welcoming and professional manner.
• Answering and directing incoming calls promptly and courteously.
• Providing information, directions, and general assistance to residents and visitors.
• Assisting with resident requests and service coordination across departments.
• Notifying appropriate management or on-call team members of emergencies.
• Providing administrative assistance to various departments and team members.
• Monitoring lobby and common areas to ensure a welcoming and safe environment.
• Communicating effectively with team members regarding resident and visitor needs and concerns.
• Maintaining visitor logs, sign-in procedures, and access protocols as required.
• Responding appropriately to emergencies following established procedures.
• Maintaining confidentiality of resident and organizational information.
• Providing occasional remote door access for visitors when Security Services are not available to respond.
• Upholding customer service standards and represent the organization in a professional manner.

• High School diploma or equivalent is required
• Prior experience with the use of phones, computers and Microsoft Office Suite is required.
• Must have the ability to learn and use internal programs quickly.

As a team member at Cross Keys Village, you will be provided with many benefits such as a positive work environment and comprehensive training opportunities. Our large campus also offers you excellent dining options, access to community events and much more.

If you want to become a part of our unique and friendly team, apply to be the Concierge Services Assistant with Cross Keys Village today!